DWMS is committed to providing services that consistently meet our customers’ needs and expectations for Quality.

Accordingly, policies have been ratified in order to ensure profitable business development, for the benefit of our clients and employees alike.

DWMS’ Top Management is committed to operating a Quality management system that is compliant with the requirements of ISO 9001:2000. This is achieved by periodically conducting reviews and measures of quality indicators throughout the organisations and likewise, making the necessary changes if warranted. Our determination to maintain a policy of continual improvement (kaizen) is engrained in our organisations.

• To implement and maintain a formal Quality Management System based upon the requirements of ISO 9001:2000
• To ensure the Quality Policy is understood, implemented and maintained at all levels. This is accomplished through adequate training and evaluation of employees
• To seek continuous improvement in the quality of services provided to our clients

• To foster a spirit of “Teamwork”, recognizing the contribution all employees have to play in the continuing success of the Company
• To ensure the maximum utilization of our most important resource our people, through ongoing training and career development
• To accomplish our goals by listening to customers needs and translating those needs into continuously improved services

To ensure high quality of service, the Operations Department has devised a detailed mechanism, whereby the customer receives consistent service throughout the tenure of the contract.

The Manager Operations has a team of Coordinators responsible to visit each customer’s site by routine with a checklist, which must be submitted to the Manager Operations. Along with this, coordinators liaise with customers’ management for their specific requirements, which are logged and followed up with.